Eligibility for returns, Items must be returned within 14 days of delivery. Products must be unused, un worn and in their original packaging. certain items such as our earrings are non - returnable.

How to submit a return?

Contact us at info@givingbackdundee.com with your order number and reason for return, We will provide instructions and if applicable, a return shipping label

Once your return is received and inspected we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 14 business days. shipping costs are non - refundable, unless the return is due to an error (e.g. wrong item or defective item)

If you receive a damaged or incorrect item, contact us within 14 days of delivery with photos, and we will arrange a replacement at no extra cost